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IT Tech Support Analyst II

  • Location: Fort Worth, TX
  • Salary:
  • Posted: Sep 6

Click here to view a full job description and apply if qualified!

The ideal candidate will be able to communicate clearly and concisely, both verbally and in writing to both technical and non-technical audiences; demonstrate strong interpersonal and customer service skills and the ability to thrive in a highly technical and dynamic 24/7 environment; work simultaneously on multiple projects; prioritize tasks and duties; provide support and reporting to management and supervisory staff; is a team player who collaborates well with others; troubleshoot, and perform best practices to support for the Water Department’s network, servers, call-center Avaya VOIP, and ancillary systems which enable the department’s core business and process control functions.
 
This position will report to the Infrastructure Manager and is required to participate in a 24/7, 365 day on-call rotational schedule, weekend rotation, and maintain set office hours as well as provide support during non-business hours as needed.
 
Duties and responsibilities include:
  • Assisting with implementing, maintaining, & troubleshooting wireless, local & wide-area networks including access points, switches, routers, firewalls, and load balancers     
  • Implementation and support of the network security infrastructure including firewalls, VPNs and all layers of network security   
  • Configure and implement network solutions that meet business needs for projects with varying size and complexity
  •  Assist customers with helpdesk and PC support
  •  Analyze, and optimize network performance under supervision of management staff


Click here to view a full job description and apply if qualified!


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