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Customer Experience Delivery Manager

  • Location: Fort Worth, TX
  • Salary:
  • Posted: Aug 29

Click here to view a full job description and apply if qualified!



Overview

The Customer Experience Delivery Manager is responsible for coordinating the timelines, tasks and execution of project plans that drive strategic initiatives designed to provide superior customer experiences. This team member partners with external vendors and internal resources from other functional areas to advance digital, marketing, and communications initiatives that serve our Consumer, Dealer, and Internal customers and to ensure that projects are delivered on time and meet their strategic objectives.
 

Responsibilities

JOB DUTIES
  • Develop a detailed project plan to monitor and track progress, maintaining accurate and comprehensive project documentation within the Workfront tool.
  • Define project tasks and resource requirements, plan and schedule project timelines.
  • Coordinate efforts with internal segments including business leadership, creative teams, Business Systems Analysts, the Project Management Office, Quality Assurance, and development, as well as GM and external vendor development teams to ensure successful production releases.
  • Provide direction and support to project teams, tracking deliverables and progress.
  • Monitor changes to the project scope and timelines, log and escalate issues to management as needed.
  • Collaborate with cross-functional resources to identify and resolve roadblocks, ensuring on-time delivery of Customer Experience projects in the product stream.
  • Maintain Workfront project processes, documenting task efforts, status updates, and project progress
  • Prepare progress summaries and communicate statuses to the project teams.
  • Identify trends and system improvements to provide recommendations for improved efficiencies.
  • Build relationships across the organization to enhance departmental reputation and service levels.
  • Serve as the point of contact for Product Managers to support prioritization efforts for Marketing & Communications projects.
  • Promote a cooperative and productive work environment and build effective working relationships with internal and external partners to promote strategic priorities.
  • Maintain superior working relationships with internal and external partners.  


Click here to view a full job description and apply if qualified!


From The Blog

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    20 Sep 2016

    I found North Texas LEAD to be a gem in the midst of a vast job seeking search. LEAD provided invaluable services with regards to interviewing techniques, resume assistance, coaching, networking and ultimately endorsement. I was interviewed by a professional and diverse panel who wholeheartedly embraces and projects diversity. Their endorsement was one which epitomizes […]

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    Becoming a candidate for North Texas LEAD was a defining moment in my career. I had recently been laid off and back in the market to start a new chapter in my career. I realized that I hadn’t been on a real interview in a decade and I was feeling a little out of touch. […]

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