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Facilities Protection - Dispatch Supervisor

  • Location: Fort Worth, TX
  • Salary:
  • Posted: Jul 25

Click here to view a full job description and apply if qualified!

Job Description :
Provides direct supervision of daily dispatch/communications section and provides oversight and direction to subordinates as required.

Develops work assignments, assesses performance.

Assists in performing Communication Center functions as workload requires to include: Answer all incoming 9-1-1 calls, collect important information from the caller, enter the required information into the Emergency Reporting System, and notify other service agencies for action as required.

Answer all incoming non-emergency calls, determine the caller’s needs, and correctly disseminate information as required to appropriate persons.

Allocates Fire Department resources properly as the need arises by application of appropriate decision making rules and approved protocols.

Responsible and accountable for completeness and accuracy of paperwork.

Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.

Responsible for generating applicable reports and checking for accuracy.

Maintain the any certifications provided by the Department.

Maintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the Communication Center.

Maintain a working knowledge of all Center equipment and applications.

Provide exceptional customer service to all customers, both internal and external.

Work with other departments to insure a team oriented environment is maintained.

Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.

Maintain performance levels consistent with departmental standards.

Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.

Attend scheduled department meetings and training sessions.

Maintain all department required certifications/licensures.

Maintain performance levels consistent with departmental standards.
Click here to view a full job description and apply if qualified!

From The Blog

  • Judi Camerano on #NTxGivingDay
    20 Sep 2016

    I found North Texas LEAD to be a gem in the midst of a vast job seeking search. LEAD provided invaluable services with regards to interviewing techniques, resume assistance, coaching, networking and ultimately endorsement. I was interviewed by a professional and diverse panel who wholeheartedly embraces and projects diversity. Their endorsement was one which epitomizes […]

  • Brian Modrzejewski on #NTxGivingDay

    Becoming a candidate for North Texas LEAD was a defining moment in my career. I had recently been laid off and back in the market to start a new chapter in my career. I realized that I hadn’t been on a real interview in a decade and I was feeling a little out of touch. […]

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