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Customer Relations Manager

  • Location: DFW Airport, TX
  • Salary:
  • Posted: May 8

Click here to view a full job description and apply if qualified!

DFW Airport’s Customer Relations Manager provides exceptional customer service for millions of passengers at the fourth largest airport in the world. This dynamic position provides opportunities to create meaningful moments of WOW for both travelers and employees alike. If you enjoy a fast-paced environment, strong organizational culture, problem-solving and helping people from all over the world, we want to hear from you!
 
Performance Objectives:
  • Supervises and monitors performance of the customer interfacing key products including (but not limited to) Information Zones, Meet & Greet, VIP Services and Lost & Found, from inception to implementation and delivery to optimize customer care.
  • Building relationships with internals and externals stakeholders by understanding their business and customer needs in order to provide effective support
  • Provide support during irregular operational events by providing customers with information and amenities to meet or exceed customer need and expectations
  • Assists in the development of vendor contract technical specifications related to customer services by providing training in areas needed and taking corrective action where required.
  • Develops and implements strategic initiatives to optimize the customer-facing products by collaborating with aviation and other customer centric industries by presenting these concepts into actionable projects for DFW.
  • Collaborates with other departments to ensure any enhancements or impacts to the customer-facing products is managed without any negative consequence on the customer experience.
  • Providing regular basis project updates on new concepts and ideas, actual and potential customer experience impacts, and corrective actions needed to the Senior Manager Customer Relations.


Click here to view a full job description and apply if qualified!


From The Blog

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    20 Sep 2016

    I found North Texas LEAD to be a gem in the midst of a vast job seeking search. LEAD provided invaluable services with regards to interviewing techniques, resume assistance, coaching, networking and ultimately endorsement. I was interviewed by a professional and diverse panel who wholeheartedly embraces and projects diversity. Their endorsement was one which epitomizes […]

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    Becoming a candidate for North Texas LEAD was a defining moment in my career. I had recently been laid off and back in the market to start a new chapter in my career. I realized that I hadn’t been on a real interview in a decade and I was feeling a little out of touch. […]

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