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ITS Service Executive

  • Location: Irving, TX
  • Salary:
  • Posted: Apr 28

Click here to view a full job description and apply if qualified!



Job Description

Our Service Executive serves as the primary representative to the MSI Client Executive and Client Delivery Executive teams. A Service Delivery Executive focuses on Leverage Business Unit Excellence with an understanding of the functions performed within MSI and ensuring that a collective view of success, projects and imperatives are provided to our clients while aligning to the overall corporate strategic imperatives. This role will work with cross-functional teams, which will include local client members, that are responsible for root cause analysis, project management, data driven decision support and industry insight that will enable MSI and its clients to make effective decisions and drive operational improvement.
Responsibilities:
  • Provide Account Executives with a financial visibility and project predictability of fixed and variable costs.
  • Collaboratively develops and manage Key Performance Indicators (KPI) that measure progress against business goals and objectives, both internally and in the client environment.
  • Analyze, trend, monitor and communicate performance of all metrics specific to supported Client Management/Client Executives.
  • Ensures contractual requirements are met and address service requests outside of agreements.
  • Working with Client Management/Client Executive and Leverage Business Unit team to develop and drive accountability action plans for all SLOs and Metrics that are not in line with contractual agreements.
  • Work with Leverage Business Unit leaders and other internal MSI organizations to develop comprehensive proposals for new services not included in existing contracts or considered “Out of SOW” scope.
  • Communicate department priorities, goals, concerns and accomplishment between the client and client management, COO, directors, VP(s).
  • Serve as an escalation point for clients and Client Management when the normal channels of request and day-to-day business do not meet urgent needs.
  • Build Rapid Response teams as needed to support critical improvement activities.


Click here to view a full job description and apply if qualified!


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