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Training System Support Specialist

  • Location: Arlington, TX
  • Salary:
  • Posted: Feb 13

Click here to view a full job description and apply if qualified!



GM Financial

Overview

The Training Support Specialist provides administrative and analytical support for the Dealer Services Training team on all training and development initiatives. This team member will be responsible for managing all Dealer Services Training systems including the Learning Management System, the Business Process Guidance System and the department’s intranet site. They will also be responsible for preparing and analyzing reports and metrics.
 

Responsibilities

JOB DUTIES:
  • Gather customer requirements to provide innovative solutions and recommend system product and process enhancements.
  • Provides LMS administration including loading content, user management, and various other administrative activities.
  • Provides administrative support for the department’s intranet site, the online reference manual and business process guidance system (Panviva).
  • Prepares and analyzes reports and metrics (including ad-hoc requests).
  • Accurately track and understand system & process trends utilizing data analysis tools such as charts, graphs, infographics, pivot tables and conditional formatting.
  • Responsible for managing training and development resources including preparation, organization and printing of training materials.
  • Support continuous improvement with technology and processes.
  • Evaluate current processes and system functionality to make recommendations for improvements and efficiencies.
  • Manages the department’s MS Outlook mailbox including providing first level troubleshooting support, customer service, and works with the Dealer Services Training team on appropriate resolutions.
  • Remain current with operational changes.
  • Monitor scheduled application interfaces and provide issue resolution.
  • Other duties as assigned.




Click here to view a full job description and apply if qualified!


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