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Service & Sales Manager

  • Location: Mansfield, TX
  • Salary:
  • Posted: Jan 4

Click here to view a full job description and apply if qualified!



Mouser Electronics

Description

SCOPE
The Service & Sales Manager develops, oversees and evaluates sales staff and sales activities in a manner which ensures total quality and effective customer service.
ACCOUNTABILITIES
Customarily and regularly directs the work of two or more full-time employees or their equivalent.  Makes suggestions and recommendations for these employees regarding performance and change of status, including transfer, advancement, termination, and hiring.
Accomplishes customer service objectives by motivating, training, coaching, and providing detailed guidance to staff through performance management expectations; develops and maintains productive work teams by hiring qualified personnel and manages staff levels and schedules to ensure customer support coverage; and performs follow up with staff members through monitoring, appraising, and report analytics on all performance metrics.
Establishes and maintains effective relationships with customer and Suppliers. Resolves customer issues, identifies customer service trends, determines necessary improvements, and helps to implement change. Investigates and solves customers’ problems, which may be complex or long standing concerns.
Prepares and completes action plans; suggests and drives continual process and procedure improvement for the entire sales organization; and assists Director of Sales or VP of Sales with development of results-oriented sales strategies. Ensures customer service financial objectives are met through sales and margin expectations.
Communicates professionally and clearly with customers and employees by email, phone, and face-to-face. Supports and participates in company total quality process and leads by example through professionalism, attendance expectations, and flexibility.



Click here to view a full job description and apply if qualified!


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    I found North Texas LEAD to be a gem in the midst of a vast job seeking search. LEAD provided invaluable services with regards to interviewing techniques, resume assistance, coaching, networking and ultimately endorsement. I was interviewed by a professional and diverse panel who wholeheartedly embraces and projects diversity. Their endorsement was one which epitomizes […]

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