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Applications Support Analyst I

  • Location: Irving, TX
  • Salary:
  • Posted: Nov 14

Click here to view a full job description and apply if qualified!



Federal Home Loan Bank

Job Description

BASIC PURPOSE
The Application Support Analyst role ensures that Service Level and System Availability targets are met while functioning as the Level II/III application support resource for interdepartmental applications and/or as onsite remote support as assigned. Responsible for resolving complex issues, documenting resolutions to enable future resolutions, interfacing with vendors/developers when resolving and reporting 3rd party system defects for defined application areas.  Ensures 3rd party application providers resolve issues in a timely manner and in accordance with agreed upon Service Level Agreements (SLAs). Performs analysis on system availability trends and root causes.
This role is also responsible for implementing and supporting the workload automation processes of the Bank.  This includes installing, upgrading, configuring, maintaining and controlling the Control-M Enterprise software that supports automated batch scheduling for the organization as well as managing and supporting the overnight processing of the Control-M infrastructure.   



Click here to view a full job description and apply if qualified!


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